Frequently Asked Questions
Order Information Setup InformationTop-up and Bundle Plans
Poginet SIM card is data only SIM card for mobile broadband internet connection that can be used with any unlocked mobile device while traveling abroad.
Poginet SIM card doesn’t allow voice calls nor SMS/MMS as is a data only service and is not coming with an allocated phone number. Also Emergency contact numbers like 911 or 112 cannot be dialed using Poginet SIM card. However you can enjoy voice calls or video calls using special apps such as Skype, Messenger or other.
1. Check what device you are going to use. Poginet SIM card coverage is currently limited for Mi-Fi, USB Modems or tablets such iPads with following LTE band support: 25 (mandatory band), 26, 41. Please check LTE band in the technical specifications of your device;2. Check your destination. Poginet SIM card coverage in the U.S.A. is limited, in case you are out of the main cities, you might experience connection loss. For more information you can contact us at email@example.com. Poginet SIM card allows you to access the internet within majority of European Union countries and other countries around the world. Please check coverage map. Out at sea you can use Poginet SIM card only when you reach mobile network coverage, usually reliable connection can be achieved within maximum 15 to 20 miles from shorelines, typically for costal navigation, channeling, drifting or anchorage areas. Order Information Simply submit your order online, and we will ship it to you internationally with Royal Mail within next business day the order is placed. It will take 4 to 14 working days to receive it. Please make sure you fill up the correct delivery address to avoid further delays. You have to pay online using PayPal or any other debit or credit card, once the payment is confirmed the order is processed. Setup InformationThe activation code is a unique combination of numbers and letters printed on the back of your SIM card holder. Please keep the SIM card holder safe as it contains important information about your SIM. Do not disclose your activation code to anyone.1. Activate by inserting SIM into an unlocked device, set APN as “internet” enable data connection and data roaming. Once your registered on the netwotk open web browser and type following URL: www.selfcare.poginet.com. Register by using a valid email address and type your personal details when prompted. After successful registration check your email and click on the confirmation link.
2. Activate your SIM remotely using a device already connected to internet. Visist www.selfcare.poginet.com and insert your activation code which can be found printed on the back of the SIM card holder.Top-up and Bundle Plans There are two rates of bundle charges, one for European region countries and another one for the rest of the countries covered globally. Please see the Bundles page, based on your destination you can choose accordingly. Poginet SIM card balance can be recharged using any debit or credit card, simply when you access the web browser without an active bundle or sufficient credit you will be redirected to the self-care portal. Just follow the instructions and top-up your SIM. Another way to top-up is by vouchers codes, you can purchase these codes online at www.poginet.com through Top-up page paying with your PayPal account or using your debit or credit card. Poginet SIM card balance will expire after 365 days from the last successful top-up or the date of last service activation, whichever is later. Every time balance is topped up validity gets extended further. To change a bundle plan, either select a new one when you will be prompted on activation page or use self-service portal. Log in with your username (email) and password and choose a new bundle plan. Make sure you’ve entered all your details correctly. Check if your credit card has enough funds also check with your bank if your credit card has any restrictions/limitations. If you’re still having trouble, please contact us.TroubleshootingCurrently U.S.A. service available for Mi-Fi, USB modems or tablets (e.g. iPad) with following LTE band support: 25 (mandatory band), 26 and 41. Please check LTE band in your device technical specifications. Currently Japan service available for Mi-Fi, USB modems or tablets (e.g. iPad) with following LTE band support 1, 11, 18/26 and 41. Please check LTE band in your device technical specifications.Currently China service available for Mi-Fi, USB modems or tablets (e.g. iPad) with following LTE band support 3 and 41. Please check LTE band in your device technical specifications. Currently service in Canada is limited to Quebec region only. Your login is your email address. If you forgot it, send us an email at firstname.lastname@example.org mentioning your activation code and the long number below the barcode printed on the back of the SIM card holder.Please use the password recovery. If it still doesn’t work, contact us. Our customer support is active during business hours (Central European Time). Sometimes you can try to solve the problem by yourself: Please read carefully the instructions provided or the F.A.Q. page on our website, possibly your problem has an answer there. Use the contact form on our website. Email to us at email@example.com. Include the type of your mobile device, the country where you are, your activation code and the long number below the barcode printed on the back of the SIM card holder. We will get back to you as soon as possible!To use Poginet SIM card your mobile device must be unlocked. Usually majority of contract purchased mobile devices are locked with their carriers. Please clarify with your mobile carrier representative. This means your device is not registered on the mobile network. Check that the country you are in is one of our countries coverage. Make sure you have an unlocked GSM (2G/3G/4G) mobile device. Restart your device, and check if your device is set to automatically search and register to the network. If you are getting errors like “Could not activate cellular data network” or “You are not subscribed to a cellular data service” it means that you have network connection but your mobile device cannot initialize mobile data connection. Check that the settings are correct: Flight mode is OFF, Mobile/Cellular data is ON, Data roaming is enabled. Another important step is to set the APN to “internet” (just type the word internet in the APN field). On iOS8 devices EU Internet might be OFF. Turn mobile device off and back on, if you still experience problems contact us.Apple devices might have added a dedicated “EU Internet” switch alongside the existing Data roaming toggle. To use Poginet SIM card within European Union countries you have to enable the “EU Internet”.As typically experienced on mobile networks, speed may vary due to your geographic location (reception might be impaired by geographic landscape), another cause might be the distance to shoreline if you are at sea. High volume of traffic can also slow down your connection (e.g. peak hours for data use). Please make sure you don’t have any apps opened in background using data.